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FAQs

How do I place an order?

Simply browse or search the website for the product/s you're interested in, choose your options (colours, style, fonts, what you want it to say) and add them to your cart. Once you're happy with your cart simply check out, fill in your contact details in case we need to contact you about your order, put in your address, send payment (we accept Paypal, Afterpay, Credit Card and Bank Transfer) and we'll get your order dispatched within 10 business days. As each product takes time to create we work off a queue, if you want to jump to the front of the queue you can add a Rush Order to your cart before checking out for $5.00 which will ensure your order is created within 72 hours.

How do you ship?

Am I able to get a proof before ordering?

Yes of coarse, we want you to be happy with your order so if you want to make sure we get it just right contact us for a proof/mock-up or add a note in your cart before you check out and we won't being creation until your approve.

What's the returns policy?

As the majority of our products are custom made to order we unfortunately do not accept returns.

Sparkling Designs take pride when producing products and ensure that the attention to detail is second to none.

If by chance you have a received a product that is deemed faulty (by us) or not fit for the proposed purpose we will offer you a refund or replacement - pending on the product. This will exclude any postage costs.

Can I pick-up my order?

Yes, free local pick up is available in Epping, please choose local pick-up when you check-out. We will contact you when your order is ready for collection so please ensure your contact details are accurate.

How do I clean my products?

For plush items and clothing which features personalised text or designs they can only be washed with cold water without fabric softener and line dried. Turn garments inside out, use a mild detergent without bleach. Not recommended for dryer or ironing directly over text or designs.

Personalised drinkware and kitchenware is not dishwasher safe and needs to be gently hand washed only. They are also not suitable for use in a microwave, freezer or to be soaked as this could interfere with the adhesive.